Let’s be abundantly clear: as of this writing, there’s still no official word on what caused the Verizon outage. The FCC has launched an investigation, but Verizon has remained mostly silent, offering only a brief apology acknowledging the disruption and stating that the issue is being resolved.

Verizon says its phone service has been restored from a widespread outage that affected more than 100,000 customers incuding some in southeast Wisconsin. The company did not give a reason for Monday's outage which included multiple states.