The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...

Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership ...

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...

Your CV should prominently feature those all-important customer service skills which are absolutely critical for success in ...

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...

Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...

Introduced July 2023, the Financial Conduct Authority Consumer Duty, also known as the Duty, has been in force for over a ...

Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...

Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...

Kärcher Netherlands has selected Vodafone storm® to provide 'next level customer care' through Vodafone storm cloud contact ...

Cardiff Council has turned the UK’s PSTN switch-off into an opportunity for the digital transformation of its schools’ ...

Empowering Vulnerable Customers A Guide for Utility Contact Centres they play a pivotal role in providing support to ...